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• Where are you located?

  The park is on the 2nd floor of the City Park Grad shopping centre (in the cinema area) at 3 Parkovaya Street, Solnechny, Ramonsky District, Voronezh Region. By public transport take bus 34, 64 or 84. Coming by car? There’s a large free car park in front of the centre.

• What are your opening hours?

  We’re open every day with no break and no days off: Mon–Fri 11:00–21:00, Sat–Sun and public holidays 10:00–21:00.

• Does a child need an accompanying adult?

  Guests under 7 must be accompanied by an adult. Older children may stay in the park on their own.

• Entry and exit rules

  For parents: if your child is 7 or older, you may leave and re-enter the park as many times as you like. Children under 7 must be accompanied by an adult aged 18 or over.
  
  For children: a child ticket is valid for a single entry (until the child first leaves the park). Once the child leaves the play area the ticket is void. To come back the same day you’ll need to buy a new ticket.

• Do you offer discounts for large families?

  Yes — large families can use our special offer: a child ticket for 1500 ₽ on any day of the week. You’ll need to show the original supporting documents when buying.

• Do I need indoor shoes?

  Both adults and children visit the park without shoes; indoor shoes aren’t used either.
  Bring a pair of socks. Forgot them? No problem — socks are always available at the ticket desk.

• Can I celebrate my child’s birthday at your park?

  Of course — we’ll gladly take the whole party off your hands. Guests have four themed party rooms, the family restaurant and the park’s entire play space at their disposal. And the Hello Park signature touch is a phygital celebration for the birthday child!

• Can I bring my own cake to the party?

  You may bring a cake for a birthday if:
  1. You booked the party in advance on one of our packages: Basic, Premium or Exclusive
  2. You didn’t book a party in advance, but you did reserve a restaurant table for at least 2 hours with a deposit