Park Rules & Visitor Terms

1. Company & Scope of Agreement

Hello Park operates under Casabella Entertainment LLC (CR 1509375), hereafter referred to as “Hello Park.” By purchasing an entry ticket, you accept these Terms of Service and agree to a service contract with Hello Park under Omani Law

2. Definitions
• Guest: Any visitor using Hello Park services.
• Infant: Ages 0–1.
• Child(ren): Ages 1–18.
• Adult(s): Legally capable visitor(s), including certain minors per law.
• Accompanying Adult: Legal guardian responsible for infants/children.
• Booking: Agreement for party services or additional offerings.
• Play Zone: Active area with multimedia and interactive installations.
• Party Room: Reserved space for birthday celebrations.

3. General Provisions
Hello Park rules apply to all visitors. Purchasing a ticket implies full acceptance. Misuse of equipment, ignoring capacity or age rules, or disruptive behavior is the Guest’s responsibility. Hello Park may refuse entry or remove visitors without refund if rules are violated.

4. Park Hours
Open daily 10:00–22:00 (subject to change due to technical reasons or mall policies). Operating hours are posted and may be updated by Hello Park staff.

5. Age Guidelines
Recommended age for interactive attractions is 2–12 years. Individual installations may have specific limits posted onsite.

6. Tickets & Access
• Tickets are sold only to adults or authorized buyers.
• Infants ride free with a guardian; adult entry fee applies per price list.
• Admission grants access only for the purchased time; no refunds for early exit.
• Tickets must be kept until exit; overstaying requires paying extra.

7. Services Not Included
Standard admission does not include food, celebrations, photos/videos, face painting, or extra services—these incur additional fees as offered.

8. Conduct in the Park
Visitors must agree to the Terms upon entry. Pets, external food/drink, dangerous items, tobacco, or alcohol are prohibited. Guests must wear socks, remove shoes, and leave strollers or scooters in designated areas. Unsanctioned physical contact, disruptive behavior, or leaving children unattended may result in removal without refund.

9. Safety & Health
Hello Park encourages visitors with signs of illness to postpone visits. Parents should inform staff in writing if a child has medical or allergy concerns. Hello Park may refuse access if health risks are apparent.

10. Filming & Photography
Visitors may photograph their own children only using personal, non-professional devices and must avoid capturing others without consent. Hello Park may photograph or video visitors for promotional purposes.

11. First Aid
Staff may provide basic first aid and antiseptics but are not medical professionals. In emergencies, staff may contact paramedics and notify guardians.

12. Updates & Legal Notices
Hello Park may amend these Rules anytime; updated versions are displayed at entry, in consumer corners, and on the official website.

13. Birthday Party Terms & Conditions

13.1 By placing a party booking, the Customer agrees to follow all current Park Rules and confirms awareness of cancellation/refund terms and any applicable penalties under Omani law.

13.2 The basic party package includes:
• an entertainment program with a host or animator
• entry tickets for up to 8 children

13.3 Additional party services may include:
• Private room rental (from 2.5 hours)
• Festive table setup
• Entertainment and show programs
• Photography session
• Cake order
• Any other services available upon agreement with park staff

13.4 Conditions for booking additional services:
• Entertainment, photography, and cake orders must be made and paid for at least 2 days before the event
• These services are booked for a fixed time
• Any changes must be made no later than 2 days before the party
• Menu changes requested by the customer are accepted up to 1 day prior to the event

13.5 Customers may bring their own cake. In this case, a service charge may apply, upon agreement with park staff.

13.6 A party booking is confirmed only after full payment for the base package and any additional services listed above.

13.7 The base price for the party package is listed in the Park’s official price list and does not include optional add-ons. Decoration fees may be credited toward the total cost of the party.

13.8 Party duration and rescheduling:
• The party will take place during the time confirmed in the booking, regardless of actual start time (unless the delay is caused by the Park).
• Rescheduling to a later time or different slot on the same day is allowed if:
• The new time slot is available
• The change is requested at least one day in advance
• The booking is rescheduled no more than twice within 30 days of original confirmation

13.9 The party location (room or café space) is determined by Park staff.

13.10 Customer-initiated cancellations & refunds:
If the Customer cancels the booking, payment will be refunded in accordance with the Omani Consumer Rights Law, minus any costs already incurred (e.g., for entertainment, photos, cake). Refunds are processed within 3 business days of the request.

13.11 Notifications:
• To cancel a booking, the Customer must call the Park or visit in person to complete a cancellation form.
• To reschedule a party, the Customer should call the Park directly.

14. Liability & Conduct

14.1 Accompanying adults must explain all Park rules and restrictions to their children and are fully responsible for the children’s conduct and safety while in the Park.

14.2 The Park administration may issue warnings or, in cases of serious violations, refuse service. Guests who are asked to leave must do so immediately. If they refuse, staff may contact the police.

14.3 Hello Park is not responsible for children left without supervision. Accompanying adults are fully liable for the safety and behavior of the children in their care.

14.4 Adults must model respectful behavior, encourage cleanliness, follow ethical standards, and treat park property and staff with care.

14.5 Hello Park bears no liability for injury, harm, or property loss unless proven to be at fault.

14.6 Guests who damage park property must compensate the full cost of repair or replacement, as determined by Park staff.

14.7 In case of an accident or threat thereof, Guests must immediately inform Park staff.

14.8 Hello Park is not liable for lost, stolen, or damaged personal belongings, including valuables (bags, phones, keys, shoes, etc.).

14.9 Guests must report any lost or suspicious items to Park staff and are advised not to handle them. Lost items are held for 30 calendar days and can be reclaimed by contacting the Park.

14.10 Video surveillance is in operation throughout the Park for safety.

14.11 Alcohol consumption is strictly prohibited in the Park. In case of violation, Park staff may notify authorities.

14.12 Any formal complaints or feedback must be submitted in writing to the contact details listed under the Contact Section of the website.

14.13 The Park will respond to all written inquiries within 30 calendar days.