Visiting rules

These rules apply to everyone inside Hello Park. By buying a ticket or entering the park you accept them — for yourself and for the children you are responsible for. If anything here is unclear, please ask our staff before you go in.

1. Opening hours and tickets

Opening hours: Daily 12:00–20:00. On public holidays the hours may differ.
Hours may change on public holidays or for technical reasons — the current schedule is shown at the entrance and on this website.
A ticket admits one guest for one visit on the date it was issued for.
Keep your ticket, wristband or pass until you leave: our staff may ask to see it.
If we cannot let you in for a reason on our side, we refund the ticket in full.

2. Children and supervision

Hello Park is a family park. Children visit together with an adult who stays in the park with them.
The accompanying adult looks after the child at all times and is responsible for the child’s behaviour and safety.
Please do not leave children unattended, and do not ask our staff to look after them: our team runs the installations, it is not a childminding service.

3. Safety in the play zone

Follow the instructions of our staff and the signs next to each installation. They are there for your safety and they are not optional.
Take off your shoes where you are asked to, and use socks in the zones marked for it.
Do not run, push other guests, climb on equipment, screens, walls or decorations, and do not throw objects.
Do not touch cables, projectors, sensors or any technical equipment.
Guests who are visibly under the influence of alcohol or drugs are not allowed into the play zone.

4. Health

Some installations use bright, flashing or moving light and loud sound. If you are sensitive to that, or prone to seizures, please choose the quieter zones — our staff will show you where they are.
Tell our staff about any condition that could make an activity unsafe for you or your child, and follow your doctor’s advice.
If you feel unwell during the visit, stop and tell any member of staff.

5. Food, drink and belongings

Food and drink are consumed only in the areas set aside for them, not in the play zone.
Please do not bring in alcohol, drugs, tobacco and vapes, weapons, sharp, fragile or flammable objects, or animals (assistance animals excepted).
Look after your belongings. Where lockers or racks are provided, please use them.
Lost property is kept at the reception; write to [email protected] if you have left something behind.

6. Photo and video

You are welcome to take photos and video of your own visit for personal, non-commercial use.
Filming or photography for commercial purposes, and any use of professional equipment, requires our written permission in advance.
The park may photograph or film its own events for promotion. Tell our staff if you do not wish to appear in such materials.

7. Birthdays, groups and bookings

Party rooms, group visits and events are booked in advance and confirmed by our team.
The terms of a booking — the deposit, the timing, and how it can be moved or cancelled — are agreed when it is made. To change or cancel, write to [email protected] as early as you can.

8. When we may refuse entry

We may refuse entry, or ask a guest to leave without a refund, if they:

keep breaking these rules after a warning;
behave in a way that endangers or disturbs other guests or our staff;
are visibly intoxicated;
damage park property on purpose.

9. Responsibility

Hello Park keeps its premises and equipment in safe working order and instructs guests on how to use them.
Guests are responsible for following these rules and the instructions of our staff, and for any damage they cause deliberately or through gross carelessness.
Anything not covered by these rules is governed by the law of the country in which the park operates.

10. Contacts

Operator:
Address: Savanorių pr. 276-101, Kaunas, Lithuania
E‑mail: [email protected]
Website: https://hello-park.com/kaunas

Hello Park - Visiting Rules

Visiting rules